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Recently upgraded to Arcserve 12.5 in a cluster environment and one standalone server. I noticed that the Automatic agent deployment and the Dashboard do not work correctly in a Windows cluster. The agent deployment will not allow the automatic installation and the Dashboard will only populate...

I have reviewed the Microsoft documents in the past. From troubleshooting this issue, we have found that there are various reasons for the VSS Snap to abort. Some have been, disk from the SAN that were allocated to the server then removed but the allocation to the OS was not fully cleaned, SQL...

With Arcserve R12 SP1 agent, some Windows 2003 servers will get a error for the System State backup. AE0436 - Failed to create system state snapshot The error seems to be intermittent. Listing the VSS writers shows the System Writer and the IIS Metabase Writer with an error state of 7. I did...

Error message: C3703 unable to open media EC=can not find tape to be connected Preceeded with: E6500 Client connect to tape failed Backup Configuration: Two node cluster Primary with SAN option Two node cluster Distributed with SAN option Fibre LTO3 (3 drives, 200 slots) tape library Disk to...

Which two Arcserve servers should be zoned with the tape library? My plan (with the SAN Option) is to have multiple servers share the tape library. I also came across a registry entry for the TapeEngine key under Config "EnableSharedDevices". I read that this is used for fibre devices. Have you...

Running Arcserve 11.5 SP2 Build 4235. The primary server is a two node cluster and the distributed server is also a two node cluster. All servers are using the same hardware and driver versions. The servers are connected to the fibre fabric that includes Disk and Tape. All servers can see the...