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  1. sherdmt2

    create new acd que from pilot

    Hi All, I'm trying to create a new que/split from a did into an neax2000 IVS. In call centre works I have created the split, pilot and ccv. I have assigned the DID to a virtual LEN. I have set cmd 172 and 171 I have assigned agents to the new que, they have verified that when the log in the...

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