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  1. Cookycate

    QUEUE TO AGENT

    Is it possible to queue a call to an agent who isn't logged in? What would happen to the call? I want it to sit there until the agent logs in.
  2. Cookycate

    Collect Customer phonenumber

    There are some companies out there that offer off-the-shelf solutions for what is called "caller-elected callback" in Symposium. You can use Call Pilot to gather the phone number and desired callback time from the caller and then use HDX and a CTI solution to automatically generate the outbound...
  3. Cookycate

    Reports

    Standard Symposium reports are only available for the following time intervals: 15 minutes daily weekly monthly If you want to run an hourly report, you have to create a custom report using something like Crystal Report Writer.

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