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Dear all, we are planning to install at a customer a ACCCM 7.0 with Communication Manager 6.01. We know that the ACCCM is able to make Skill-Changes from Agents over the ACCCM. This change will be “go active” when a Agent make a Logout and a Login manual or after his working hours. I think...

Dear all, on phone 9641 are some application like weahter / colculator. Over the settings file we are able to activate or deactivate this icons. It is possible to move this icons on the phone screen maybe from left to right. I don`t find any options to modify the position of these icons on the...

Hi pabxdude, thanks for your answer. I think you are right, when the user is using the ONE-X Communicator the whole day in option deskphone, then we have the same history in 96xx terminal and ONE-X Communicator. What do you mean with the CES Option? I don`t know this product very deep. The...

Dear all, i have a question about One-X Communicator working together with terminal 96xx. A user is working with one extension with both devices. When user is using 96xx terminal the call history will be stored in the file xxx_96xxdata.txt in phone backup folder from http server. When user in...

Dear all, we are planning to connect one Audiocodes Gateway with only one analog phone to AVAYA Communication Manager 5.2.1 in a brach location! Does i need a Session Manager or it`s possible to connect the Audiocodes MP-112 only with a SIP or H.323 Trunk direkt to the Communication Manager...

Dear all, when i route call`s between differnent Eurpean locations i have a issue with a international prefix. Call from location with +41 1234 to AVAYA PBX CM4.0 +41 5678 routing call over IP to Gateway with local Trunk in location +43. In location +43 cutomer active call forward to cell...