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  1. mritchie

    Email alerts not working

    Waelder, Thanks for the post. I will retest on BAB901 on 2003... Cheers, M.
  2. mritchie

    Email alerts not working

    Have just tested BAB 11, and I can report that broadcast, event and smtp logging works fine - straight out of the box, so to speak. Exchange alerting still not working. Have been told that this is a Mapi/outlook problem on 2003 server, however I still do not know the fix. Regards, Mark R.
  3. mritchie

    Email alerts not working

    Update - BAB901 on Windows2003 The broadcast alert service was not working. Found that Windows2003 has the "messenger service" disabled by default. Enabled the "messenger service" and set for autostart, and broadcast alerts now working. I think this was similar on...
  4. mritchie

    Email alerts not working

    davidmichel, yep, sending a test message also produces the same failure. I have finally reached a CA support person, who has admitted up front: "there ARE known alert problems with Acserve901 and Win2003/Exch2003.." That is the reason why there is no Exchange option in the Alert...
  5. mritchie

    Email alerts not working

    davidmichel, Thanks again for the response. Yes, the above albuild.log was from earlier, however the symptom and fault is still the same at the moment - both SMTP and Exchnage alerting not working. I am back to trying to get the smtp working, and not worrying about he Exchange alerts at the...
  6. mritchie

    Email alerts not working

    davidmichel, Thank you for your post. I have the alert debug on (refer above post in this thread). It shows the smtp emails being processed, but doesnt seem to indicate where they go, or why they fail. Can you see anything in the log above that I missed..??? Regards, Mark R.
  7. mritchie

    How To Configure SMTP Alerts?

    Hi Group, Not sure if anyone is monitoring this thread anymore, however I am experiencing this same problem. We have Arcserve 9.01 installed on Windows Server 2003. I have installed the QO36911 Alert patch, and I do get the additional config items for setting the smtp server, however the...
  8. mritchie

    Email alerts not working

    SMTP email not working again after BAB901 re-install. Applied BAB update 1 and patch 4a, and also Alert patch, however still no go. In the Alert manager Activity log, I am seeing "Failed to Send SMTP (20)"..??? Anyone seen this error.??? Have done a few searches and didnt turn up...
  9. mritchie

    Email alerts not working

    Applied Alert patch QO36911, and SMTP alerts are now working. However the MAPI alerts throught Outlook/Exchange are still broken. BAB901 definately has alert issues on Win2003. When we try and define a mapi alert in a backup job, we are prompted for the profile name and password. You enter...
  10. mritchie

    Email alerts not working

    We have now applied: (a) "http://support.ca.com/Download/patches/basb9/QO38491.html" - Update 1 (b) "http://support.ca.com/Download/patches/basb9/QO44844.html" - Patch 4 Problem still exists. Email based reporting still not working out of BSB901. Any thoughts out...
  11. mritchie

    Email alerts not working

    I'm starting to feel that this may be a Windows 2003 compatiblity thing..?? I've got to say that the email logging has always worked on WinNT and Win2000.... Mark R.
  12. mritchie

    Email alerts not working

    David, I think I had seen one of your other posts, and I had turned on the log, and captured the ALBUILD.LOG, however, I've got to say that it didnt reveal/mean much. I can seen from the "[AlBuild] numberOfSMTP == [2]" line that it seemed to attempt to send the 2 smtp emails, which...
  13. mritchie

    Email alerts not working

    We're running BAB901 (build 2020) on Windows 2003 Server. The Alert Manager is version 7 (build 684). We can not get email alerts from within Brightstor to work via either exchange/mapi or smtp. Other alerting via event log for example seems to work ok. If we try smtp alert, configured from...

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