Thank you Netadministrator as your solution solved the problem. It is not the magnetic clutch. It is part number 116-0993-00 that is the culprit (part description says clutch: second transfer roller). I called Brian Lewis at Total Laser Care and he informed me that Tektronix has released a paper...
Thanks SoundDocotor and Netadministrator. The warwood guys never replied back to my email, so hopefully I will have more luck with the Total Laser Care folks. I will let you know if I ever get the parts and get it fixed. Thanks again.
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