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btw, the user said that this stoped working after they were accessing their VM and dialed a code by mistake. so could it be that they first have to log into the VM and then put in an code?

Hi thanks for your reply. telecomboy - no, when i dial # and extension the phone says "call barred" smokinjoe2938 - all other extensions are working when i try this, even extensions that don't have voicemail enabled the Avaya VM will pick up when dialing with # extension tlpeter - i tried *00 on...

Anyone have any idea on this? sorry but i searched the help for both ip office manger and then voicemail application and couldn't find an answer. Any help is appreciated.

Hi All, We have an avaya ip 500 system. If we want to transfer a user straight to another users voicemail the user doing the transfer would hit transfer #extension and it would go to the destination voicemail. One user was in her voicemail and she keyed in something by mistake. Now when someone...

Thank you, I appreciate the help.

Hi, Yes the buttons are user specific. and yes when a user is logged out it is a steady burning light. Is it possible to have no light when a user is logged out. And only have it flash when the user is on a call.

Hi, We had a IP 400 system and then upgraded to the Ip 500. One little quirk that users are asking about is the busy light for users when they are on the phone. A office admin would be able to see when various people are busy on a call or available. Their light would flash busy only when in a...

There were some big messups by them unrelated to this. Many phones weren't working and they 'forgot' to mention some important incompatibilities that resulted in a lot of problems.

... i had changed the name of the person in the ipmanager so the time profile no longer applied. Once I setup the proper name once again it applied and everything works as before. Thanks for helping me find this.

Thanks, I checked out the voice mail pro and there war a profile setup for the person. The problem was the naming

Hi All, We had a avaya 400 and hired a company to upgrade to 500. Since then there have been many odd problems and changes. I'm not familiar with VOIP which is why we hired a company to do this. The way a users phone previously worked was during office hours if they didnt pickup the call would...

Hey, I appreciate the quick response. It is and it isn't my issue. The user can use their mobile stick to gain access to their email so they should be fine. I just don't want it to reflect negatively on me. I will look into those possible issue that you outlined, but you make a good point that...

Hi All, Many users connected with their outlook from home to our online web access address. (owa.organization.com) This works without a hitch on all mobile devices and home pcs. One user had no problem accessing this from home but then all of a sudden it stopped working for them. They are able...

Sounds like a bigger job then what I was first looking at. Also I don't think we're prepared to spend the extra money. However I've been looking at models online and since they're older prices are relatively low.

It is a PCS6 so I guess thats a no go. Thanks.

Thank you for your quick response. How would I know if my system is upgradable to 4.2? Also if I was to do an upgrade could there be issues down the road (slow system/lots of lag) because it is such an older system? Thanks for the help!

Hi, Our building uses one Avaya phone system for a few separate companies. We have the ip 406 with the Ip Manager version 5.1. Right now all companies have the music on hold setup to come from an external source. One company wants to have a different on hold sound, promotional information. I'm...