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When does timer (pegging) start for SCCS 5
Hello, We currently have some custom reports that compute various delay and abandonment rate statistics off the dApplicationStat and other ApplicationStat tables. We want the "timer" to start ticking after the caller chooses a menu option, so that if they spend 40 seconds in the menus and/or...- mdr02125
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- Replies: 1
- Forum: Nortel: Symposium call center solutions
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DB Design changes SCCS version 4 to 5 upgrade?
Our call center will be upgrading from SCCS 4 to version 5. Can anyone tell me is the database design is different and how different in the new version? Or are the tables and fields mostly the same? Most of our reports are designed inhouse and use SQL or Access to combine data from...- mdr02125
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
