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Reporting Contact Center BCM 400 problem
Perhaps the version of RCC needs to be updated. I also wonder if its the webpage not displaying the skillset field, that would be a java or internet options issues. Are you able to run an agent report and select the agent? If you try using the Agent Average by Agent report, that one gives you...- sandidawg
- Post #4
- Forum: Nortel: Business Communications Manager BCM
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Reporting Contact Center BCM 400 problem
You need to assign the skillset to the user account. Find the document called Reporting for Contact Center Setup and Operations Guide and look at the section called skillset assignment. You will need to select the user then assign skillsets to the user. If you are logged in as the user, you...- sandidawg
- Post #2
- Forum: Nortel: Business Communications Manager BCM
