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Hi, Anyone have a sample E1 configuration of Telecom Egypt? Trunk is up on my side, inbound call is working but outbound calling is not. Before escalating to Telco, i wanted to cross check if my DS1 board configuration is correct or not. I'm running CM8.

Hi, Anyone experience how to configure the syslog in ACR15.1/15.2? The instruction guide of Avaya is so general and feel like a deadend. Anyone can share their configuration?

I need to send an SNMP trap to an external NMS. In AES (8.1.3) web page from Utilities --> SNMP, there are 3 options: 1. Product ID 2. SNMP Agent 3. SNMP Trap Receivers Based on my understand, SNMP Trap Receivers, this is where i should configure my NMS. Do i need to populate something ont he...

Anyone who experienced this? I'm currently sending an SNMP trap to a 3rd Party NMS. I have populated the: 1. SNMPv3 User Profiles 2. SNMP Target Profiles 3. Filter Profiles And associated it all profiles together. When i click Serviceability Agents and try to send a test alarm, my 3rd Party...

They already have it. I already know how to get the Engine ID of my CM and SMGR. Looking forward to get AES and CMS. Have you encountered this?

Hi team, Anyone knows how to generate/retrievethe engine ID of AES and CMS? I need to send SNMP traps to a 3rd Party alarming server. Appreciate your response.

So we dont really adopt ip-network-mapping its because we have enough CLAN to partition users. Now even though i want to register my One-X Comm to NR1 (which i have too many CLANs with NR1 mapping on their ip-interface) it keeps registering to a CLAN with NR221 on its ip-interface. Which is so...

the CLAN im assigning is in NR1. and I only have 1 IP address configured in my One-X Communicator.

Hi, I know this is an old topic but wanted to cross if this has been posted. I need to point all of my one-x com to register to NR1 CLAN. However even though i point it to the specific CLAN, it keeps registering to a different NR NR221. There is no IP network mapping, instead it adopt using a...

Hi Team, I have an Aura 8.1.3 stack (Avaya SIP extensions) integrated with Skype 2015. Picked up a challenging question from the our business group, the question is if we can try to call Skype users using email based calling. My current integration is i can call my Skype using Extension...

So this is what i want to happen: 1. I have 1 AES with 2 standalone recorders (recorder1 and recorder2) 2. Both standalone recorders will record different extension ranges and NOT the same extension. Recorder1 will record extensions from 88010 to 88019 Recorder2 will record extensions from...

Creating multiple accounts is fine. But my concern here is, most recorders are connecting TSAPI Link and DMCC. Like NICE, ACR and Verint i360. These in general can only be done 1:1 mapping. This is what i understand for a very long time and even Avaya pre-sales suggest this. Can 2 standalone...

Hi All, Just want to check if someone here experienced connecting 2 standalone recorder on a single AES? With the latest version of AES, is that now possible?

May I request if you can elaborate how does the variable C works with the vector? How do you understand the set command in step 39 and 42? How does this work in the vector? I have vague understanding on this and a little confuse how does that work. How can a contact center supervisor can...

Thank you very much. May I ask, how many DID numbers and VDN is this setup? Or is this on a single vdn/vector all in? Are you calling a dedicated number to on and off your variables?

I got this requirement from our business: Where there is a bad weather condition in the country, 'Admin' user can login and activate the bad weather annoucement. When customer call in, bad weather annoucement will be played during office hours. In the event customer calls after office hours...

Can we add Group ID in Option 242?

There is no other option to define settings in License Page of Communication Manager. Just IP Settings nothing more. Its trying to pickup the same license as the first CM pointed to it.

I already got the license and i can see the IP address of my CM on the license itself. How can i point my CM A and CM B to my centralized WebLM? Can i use the weblmurl xx.xx.xx.xx command? Because one of my CM is throwing me this: CommunicaMgr License Mode: License Error System Administration...

Can anyone assist me on how to use the SMGR interface on Abbreviated Dial Calling Tab on extension management? I feel like its dead-end when using this feature getting me stuck. Using SMGR 8.1