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Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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Agent Call Presentation
tweak the break timer and in addition you can see who disconnected 1st in call-by-call - it has ALL call state changes - that being said you need someone(dba/sql dudes are the best for that) who knows how to extract and sort the call-by-call data - I have used it to prove who disc 1st and also...- kycom
- Post #6
- Forum: Nortel: Symposium call center solutions
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problem with automated file capture
I have this script which is run daily and it opens a connection in the connection directory and logs into my pbx and opens a cap file with yyyymmdd format capturing a large list from my pbx but It is creating a temp file and a file with todays date but the file with todays date is 0bytes - the...- kycom
- Thread
- Replies: 1
- Forum: Aspect (Procomm)
