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Real Time Display not showing on Wallboard
We've recently upgraded from CC6 to AACC. The first Call Centre went fine and no problems experienced. The second Call Centre worked, but we experienced problems with the IVR not showing on stats. We removed and re-installed the 32 bit Oracle Client. Now the Real Time display comes up, but...- nice1234
- Thread
- Replies: 0
- Forum: Avaya (Nortel) networking solutions
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Agents 'stuck' on IDLE in Realtime Display
15 clients in queue - All agents busy. One agent finish call, ready to take new. Realtime Display shows 'break' and immediately the next call comes through. Another agents free up and Realtime Display shows 'break' and goes onto 'idle' for at least 5 minutes - why don't the call go to the...- nice1234
- Thread
- Replies: 10
- Forum: Nortel: Symposium call center solutions
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Screen Agent
Thank you for the reply newbie1221. I will run a full audit on that specific agent's pc. DVD software could be the problem as 30 other agents use the same OS, same nce system etc and do not experience any problems. The app stops and does not show on the task manager. Logs give message of...- nice1234
- Post #6
- Forum: NICE Systems solutions
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Screen Agent
I'm experiencing problems at certain agents pc's where the screen agent just stops and disconnects. Found a 'work around' by putting the screen agent in the start-up menu. What can cause the Nice Screen agent to just 'disconnect' itself ?- nice1234
- Thread
- Replies: 6
- Forum: NICE Systems solutions
