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Hello. We are are using vectoring programming to converse and pass ANI to the IVR which it receives. However; when the IVR send the call back to vector control and pass back the ANI we are not receiving to maintain account verification or screenpops. In the vector step we do have the collect...

I am looking for a way to export out the complete CMS Userlist. Also I have been asked if I can export out the Agent list. Do anyone know the unix command to pull the two types of list and prepare to export? Is there a way to ftp/sftp and get the file that has the userlist agent list?

Hello, No and we worked with Avaya and they still could not get it to work. So here was the solution we did, using CTI, we took the Return Dest VDN from the original VDN and based on the information being passed CTI routes the call to the correct VDN E-talk is looking for for the correct survey...

I have a situation where we are getting a considerable about of calls that are answered, the conversation goes on for up to a couple minutes then the call fades and disconnects. This is so random that it is a massive headache as it is happening on Inbound toll free calls to agents, trunk to...

Thank you for the information. When attempting to do this the call drops without returning to any of the surveys. We tried all different combination with Allow VDN override and either the call will go back to the first or it will drop the call. Thank you again, please keep the suggestions coming.

I am using Etalk for surveys to the customer. I have a toll free number coming into a vdn with the return designation vdn to etalk. The call then route to an IVR then agent. At the end of the call the agent release and the call returns to the vdn for etalk. No problems there. Same scenario...

Thank Everyone for the valuable information. To answer the last question what seem to work 100% of the time is resetting the user password. Once this is done the user can go straight in. It is almost like his id locks out every month. Thanks again!

Hopefully someone may instantly know the answer to a CMS Supervisor Troubleshooting question. I have a user that has CMS in his startup when he boots up his PC, OS Win XP. After booting up the PC the CMS Supervisor opens and ask for password. When they go in they get an error message...

In the past with all video we were using ISDN BRIs from Local Telco Provider. Now we would like to start connecting through the PBX. We do know the video units in question can connect to the avaya PBX however the question is can anyone tell me what that configuration would look like. Do I...