I've checked the programming on the agent sets. I see both the conference and the transfer keys assigned. Thank you for your help.
About the GAM failed to transfer, I am seeing that in Call Pilot. That's where I've seen other posts also saying that there is something wrong with the SCN...
I have verified that all the TGAR's and NCOS's of the 8 agents are the same. I've also verified that the SCN of each agent matches that of the Call Pilot.
I have tested both scenario's where a call from the outside is placed to this service and also a call from an extension inside is placed...
I am getting intermittent transfer failures to outside numbers through an application. I've tested all the DSP,s and have sucessfully completed on every one. The trunks going out are on a PRI and are set up for linear hunting. I hit the same trunk every time sometimes with sucess sometimes...
Call Pilot says Blue Call Router service not started, noticed that when I build an agent that the license is not decrementing. Agents are showing logged in though. Are these related?
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.