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The GD settings were the first I checked. Thanks for the reminder!

Understood. Thank you for all your help!

Version is CP 1.5.32.01

I have printed out your other instructions (see below), and I will try that when I have a moment. Thanks! To be sure F983 and log in MBOX CHG ( or DEL) DIR Press NEXT until you see a mailbox that should not be there and delete it. General Mailbox 10/100 and System Manager 12/102 are built so...

I don't mean to sound like a complete idiot, but I have no idea how to tell what type of vmail it is. Sorry!

I've checked all the personal greetings -- no match. And I do not know the old extension number of the former employee. I've checked all possible extensions available with our phone system, and no match to the message I'm hearing.

None of the AA greetings match the message I'm hearing, so I'm assuming it's an old voicemail message.

No, I don't think it's the carrier. This was a former employee's voice message; I knew him when he was employed here. I've changed a couple of settings for the Call Forward Busy and Call Forward No Answer, but I haven't checked to see if it works yet. I'm hopeful.

Yeah, tried that. No luck. Can't hear that message on any of the mailboxes I tried. That makes me think that there is an alternate message somewhere in the AA settings. I tried checking all sorts of Greetings, but no luck. I'm really up against a brick wall here. Will keep trying, though...

Unfortunately, I do not know the extension; it has been out of use for 6 years. I've checked all possible extensions and cannot find that recording on any of our existing phones.

My Norstar M7310 has a different VM message for lines 2 thru 5 when line 1 is busy. How do I get that message to be the same as the message for line 1, which is a custom recorded after-hours VM message for my company? The message for lines 2-5 is a voicemail recording for a person who is no...