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It is possible to do a bulk import of Login IDs into CMS? We are having a high on-boarding for Agents, we are updating/adding around 80 Agents per day. I would like to rush this process with a script or something that help us to save time.

There has been 8 days without issues reported, Seems like the firmware upgrade was the solution. Thank you All, Kind Regards-

Thank you All, After upgrade the firmware to 36.8.0 no more issues has been reported. Both MGs remains stable and with no Errors/Alarms on them. Seems like this issue was resolved by the upgrade. Thanks.

Our vendor recommended to upgrade the firmware to the version 36.8.0. I updated the firmware yesterday night and I'm monitoring the MGs. As per the Network Team no issues were found in their side.

From the last issues I found this Denial Error in the CM logs 20170103:104309930:21035533:capro(10532):MED:[ DENYEVT ERR event=2055 d1=0002 d2=71323024] 20170103:104309930:21035534:hmm(10527):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=00000807 pn2=00000002 aux=71323024 rc=0]...

Here what I have from the CM logs sysadm@MainCM> egrep -R "MG=#" 2016-122* 2016-1221-192638.log:20161222:043921181:20511591:capro(10532):MED:[ConnClosed: MG=#3 disconnected: socket closure, moved to link-bounce state¦: near_ipaddr = 10.5.5.22, far_ipaddr = 10.6.5.36 actIntf 2]...

Thank you PhonesAllDay, I'll check this link right away, kyle555 the gateways freeze at different times, ie. MG #2 was freeze 12/26 12/30 and 01/03 MG #3 was freeze 12/22 12/24 12/30 and 01/01 Kind Regards-

Thank you DAVIDPAYNE, Both MG are in a different NR than the Main Location. Thanks in Advance-

Thank you jimbojimbo. There is a document with the release dates and Firmware relationship with the CM version? Thanks in Advance.

Hi All, I have two Avaya G450 that are freezing randomly. They have the below firmware versions: 34 .5 .1 /1 34 .5 .0 /1 When the Local IT goes to the server room, he see the G450 powered on but not responding neither using the console/service port. They needs to be power cycled to have...

Thank You Both, That clarify all my concerns about this topic. Kind Regards-

Thank You Kyle. That helped me to understand what is the issue here, they have the Recovery Rule Set to Migrate H.248 MG to primary: immediately So they are dropping calls each time that there is a Flapp and then the Network is stable for more than 3 mins. Thanks Again.

Hi Comunity, I have a question about the Avaya MGs and the LSPs. Do you know what is the time that an Avaya MG waits before to go to LSP mode without a Recovery Rule set on it? I mean, we have several G450 in different locations, and we are having issues with the network side (ISP). they have...

The issue that I'm investigating is in regards the PRI Sync Source, I had configured the 2 MM710 cards the first one with the primary sync source , suddenly at 10/01 they lose the sync source : This is how it was configured: SYNCHRONIZATION CONTROL: --- Local --- SOURCE MM or VoIP...

Hi Team, can anyone help me to know what the lines below means? I have multiple errors like this ones in my Avaya LSP server logs 20161101:163531245:1044994:initmap(28871):MED:[3MIN OCC: ST+CP=3.09% ST=2.98% CP=0.11% SM=7.29% AV=89.62% TC=0]...

Yes, they are using SIP Trunks.

They are 9620 IP Phones. I'll double-check the Network Regions. Kind Regards- FJLL

Thank you Kyle, I'll try to get a trace in on extension, also I'm preparing a wireshark to capture. in regard the other question, the issue comes in different Agents, I mean, one Agent is recorded 4 calls in a row, then stops recording 5 calls. Kind Regards- FJLL

Network Regions are correctly setup. NICE is recording through a Virtual extensions in the CM registered in the Avaya AES Server. This configuration was working OK, last week the issues started. Thanks in Advance.

I'm having issues with One Way Audio, we use a NICE recorder, multiple calls are not being recorded. It's randomly happening, I see errors like this in the S8300: 20160916:014059834:6837141:hmm(10646):MED:[ MTCEVT ERR type=0001 lname=0444 pn1=00000000 pn2=7f002ec4 aux=ffffffff rc=0]...