Search results for query: *

Hello, Can anybody tell me what do I need to do in order to have access in my ccma to "Network Consolidated Real-Time Displays"? I have to configure something before? Right now I can't find any option in real time section about network consolidated RTD, instead of the standard real times...

If this is the case why don't you use the AGE OF CALL command? after a periodof time you will automatically route the call to another number.

As picklemogg said above you should use a wait command. I've tried to write down the hole script as I think it will work. I've also test it in my site and works :) ASSIGN 0 TO loop_count Section Hold_Loop IF loop_count < 2 THEN ASSIGN loop_count + 1 TO loop_count ELSE ASSIGN 0 TO...

I'm agreeing with dj4020, also see my example from above, where the assign value is in front of the section loop. If the problem persist, write here the entire script, to see if are any other problems.

As I know you can't find this information in any report from cc6. More detailed, but hard to extract information from, are the call by call reports. You can try them to see for one day, for a particular agent what information you can get. My advice, don't use the standard call by call report...

Hello, Let me tell you how I do to count loops; 1) define call variable as INT, doesn't matter the value (put 9999); In my example I’ve named the call variable “loop_counter_cv” 2) in your script in front of the section loop put this: ASSIGN 0 TO loop_counter_cv 3) in the section loop put...