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I know a desk phone is best to use for Call Center. But due to budgeting restraints, we had went w/ the softphone. As we were told, Agents would be able to field calls from their softphone.

Support Dude..That's exactly how I set the short code up. It worked on my desk phone, but not the softphone.

My company just moved to an Avaya IPO system..How do I enable Softphone users the option to login to their Hunt Group? I created a short code but that's not working in the Softphone. I don't see the 'HuntGroupEnable' option in the Softphone feature button settings. Anyone know how to do this? I...

i figured it out yesterday like a hour after I posted...thanks for your help

I still cannot program this phone...I have it in the DMC but can't move an extension to it

yes it is

we have the BCM 400 with the Digital Mobility Controller attached

thank you for the response..but where on the BCM are these ports?

I am trying to setup a Nortel 7430 mobile handset. I have it registered in the DMC but I cannot assign a DN to it. Does anyone know how to assign a DN to the mobile handset? thank you in advance.

Hello, One of the users at my company would like calls forwarded to his voicemail when he is on the phone with someone. is there anyway of this doing this? your answers are much appreciated.

thanks for the reply.. I forgot to mention this is for an IP Phone setup. I see in my BCM there are a bunch of Inactive DNs but I cannot make them active

Still trying to learn this BCM system. How do I make an inactive DN active? and vice versa

thanks for the reply.. You wouldn't happen to know how much these cost. I've been searching for this kit but can;t seem to find it

Could someone tell me what my company needs in case te drive on our BCM goes down. We want it so that if the drive goes down a mirror drive will just pickup and everything will continue to run. any suggestion are appreciated.

thanks for the reply...I will look at Viking's website and see what they have.. My company wants everything done internally as they want to limit spending. So is there any other to perform these actions w/o purchasing another device?

Hi, at my company they want to have a page/tone to signal the employees that its time for work to begin, lunch time, break time, etc etc...Does anyone know how I would do this on the BCM 4.0 if possible. Any help is appreciated. Thank you