I have to use the CCR to allow options which route calls to external phone numbers. I need one path to return to the operator, then if no answer go back thru the tree. I don't want the press 0 to send the caller to the general delivery box during business hours. But need it to go the delivery...
I have a Norstar-PLUS Modular ICS with Norstar Voice Mail 3.0 (I know, old system) and I need to setup the CCR to play an information message ("sorry all operators busy") then ring back to the operator. We answer all calls and only unanswered on ring 6 goes to CCR. How do I get the CCR to go...
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