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Have you gotten this handled yet? I think I can send you the jumper diagram if you like. Email me at: carterh_at_countyline.com Carter

Cassidy, Glad to help. Yes, the "dual power" feature of the converter panels is a mixed blessing. BTW, in order to use ONLY the USB or ONLY the power supply power, you move that "jumper" [it looks like the power plug on a hard drive] to the "Bypass" position on the converter panel...

Things to check: 1) Have you used a tester to ensure you have connectivity between the converter panel & the terminal jacks? 2) Are you using the original Squirrel patch cable between the terminal jack and the terminal? 3) Is the connection of the octopus cable on the rocket port card good &...

cassidycaid, You can boot up with only one terminal. I couldn't tell you what the colors of the modules in the converter panel mean - sorry. Do you have the rocket port drivers installed on the CPU?

cassidycaid, I am doing this from memory, but a couple of relevant facts: 1) The Squirrel terminal jacks are wired differently than the requisition printer jacks. 2) Here is the cryptic note I left myself after I did the last install: Req Printer Jacks Orange -green (#4) White/Orange -white...

mbpirates, Make sure that ALL your employees are in both your Labour module AND in your System Config->Employee File. I don't know what kind of pay periods you use, but we do bi-weekly payrolls. Since we track all our accumulated payroll data in our accounting software, we don't try to keep...

The first question is how old a system it is. On the back of the terminals, does it say WS V, WS VI, or what? [WorkStation 5, etc.] What version of software is it running? Do you have converter panels? Do you have octal cards (4 phone jacks in the back of the computer) or RocketPort (one big...

If you don't have a current version, the option doesn't present itself. The one we have is 4.01.35 or thereabouts [on the installation CD's]. On the System Config screen, it shows ver. 3.60b. In System Config, you go Ctrl-PgDn to get to get to System Setup, then 1. Configuration Setup, and 3...

mbpirates, As I said above, I think it has to do with deleting employees in the middle of a payperiod. However, tell me exactly when these errors occur, and maybe I can come up with a more precise answer. Carter

Richard, You will need to get the Squirrel POS program, which you will have to get from a dealer. You MAY be able to get it for just the cost of an annual software maintenance contract. You can run Squirrel on NT4.0 WS, or on XP Professional. You DEFINITELY want to go with XP, because the...

I assume you have gotten this figured out, but you must do an End of All Periods in Labour before you can change your pay frequency. "Cannot add record to disk" & "cannot find value in database" sound like you have deleted employees in the middle of a pay period, or it cannot find the day on...