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CMS Report Call Work Code By Agent
Not quite straightforward. Has anyone created a report to show the work codes entered by agent? I am having a hard time selecting the correct fields. I also can't get the report to prompt me for the correct field. I want the report to only ask me for the time period and then report the total...- TechGirl34
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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8700's Time sync gone bad loosing time
I had the same issue with the clock straying. It would actually speed up. First Avaya thought it was the drift file that had to be modified. Finally got to an Avaya Tech that discovered that I couldn't use a Windows 2k3 server because it couldn't use a microsoft NTP server. I set it to...- TechGirl34
- Post #7
- Forum: Avaya: CM/Aura (Definity)
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CMS Report Call Work Code By Agent
I am trying to figure out how to create a custom report within CMS R13. I need to report on call work codes on an agent level. I need to know what work codes were entered by each agent. This report needs to be sorted by agent. Any suggestions? I found that the cwc field (call work code)...- TechGirl34
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- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
