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Call Pilot 150 on a MICS 7.0. A couple of times the past 2 weeks, when users F981, it takes 10-15 seconds for the system to prompt for their password. Last week, it locked up altogether and needed a reboot. Anyone know what might cause this?

Hey John, I got a XCT005 0 FFFF871D

Got a couple of these errors overnight from a 3 cabinet option 11. If I do just a plain ol' stat in LD 32, I see loops 30,31,62,94 and 95 as CNFC loops. Loops 94 and 95 are DSBL, not responding, and I cannot bring them up. I can make conference calls, so I'm not sure there really is a problem...

I have 3 sets. Phone A FDNs to Phone B, which FDNs to phone C. Everything works properly unless phone A is hard CFW. In that case, phone B rings but never rolls to phone C.

Got this error overnight last night. No PWR's preceded or followed. I have replaced XSM's before, but that was usually following a PWR 13 or something like that. The docs are no help. Anyone had this before?

I can make calls from all other phones to a certain area code. There are 3 fax machines on 3 ATA's. I cannot make the call from any of the fax machines. All restrictions are the same. I get the "doo doo doo....we're sorry your call cannot be completed as dialed" from the ATA/Fax machines. Any...

I also see that x511 appears on another set. I think that might be it.

Thanks John, When people call 511, it just rings and rings. If they are on 511, it goes to vm as it should. Of course, they claim "it just started doing it".

Why won't this phone roll to voicemail?? I must be missing something. Help! DES XX3033 TN 015 0 00 02 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN 800 TGAR 9 LDN NO NCOS 0 SGRP 0 RNPG 8 SCI 0 SSU 0000 LNRS 32 XLST CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA MWA AAD IMD XHD IRD NID OLD VCE...

They are saying that the caller should get the after hours, but has been getting queued up. Where would I check my after hour time check and after hour treatment? Somewhere in the scripts?

Let's say "after hours" starts at 8pm. An agent takes a call at 7:50 and stays on the call until 8:30pm. In the meantime, a call comes in at 8:05. Should the caller get the after hours message? Or will it wait in queue until the agent that is logged in is done with her call?

I see calls presented to an agent, then returned to skillset, "Reason:Unknown". The call is then presented to another agent and is processed correctly. Also, I see calls presented to 2 agents at the exact same time, and then returned to the skillset and then dequeued and presented to another...

I didn't check that. I will when I return tomorrow. Thanks warlock!

Using OTM for CDR, the OTM seems to be missing outgoing long distance calls. I can see all incoming and outgoing local, and incoming long distance, but not outgoing long distance. Anyone with any ideas? Thanks in advance.

2 cabinet Opt 11. Where do I change the values for the timers such as park timeout (when it would come back to the switchboard if no one answered it)? Thanks in advance.

Running a MICS 7.0, with an SMDR6. High occurences of "Records lost". Have changed the baud rate, doesn't seem to make a difference. This particular customer is heavily fax-driven-sometime 3,000 faxes a day, on top of regular call volume. Is it just too much to handle? Thanks in advance.

John, 469 is nothing in the switch or anywhere else for that matter. 46 is a cdp. I have found since that the switch is 23 PEPs behind. How do you feel about that.

Thanks to all... I did all of the above, the first being DSCH all the channels of the first loop. Once calls started overflowing to the next loop, I felt good. One of those customers that gets traffice reports from telco and gets nervous for no reason. But, John, if I change the SRCH to RRB...

I have a route with 2 PRI's in it. Members 1-23 are one loop, and members 24-46 are another. This is for my call center. When I do an LDIC on this route, it shows that the 2nd loop has been idle for 63 days, all calls going over the first loop. Why would this be?

On the phoneset displays, when calls come in, I do not get my Rte/Trk members, but I get a strange "469469" in their place. I do not have any routes with this as an ACOD, and I went in and looked at the phoneset display set up, and it is correct. It is gasoline and match time?