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The trunk status is also "EQUIPMENT_STATUS_BUSY_OTHER". With only one call to VRU the status of both the set and trunk are "EQUIPMENT_STATUS_BUSY_OUT" which then accetpts the DialDTMFDigits call.

the tele set status is "EQUIPMENT_STATUS_BUSY_OTHER" which makes sense since it is on call with VRU and the customer.

1. I dial the customer's number manually on the Aspect phone (Uniphi Connect) 2. I call ProcessKey to put the aspect phone on hold. 3. I call PlaceCall to dial the VRU. 4. I call ProcessKey to conference in the aspect phone. 5. I use noticeCallTrackingInformation to get the dest trunk for the...

Thanks. But, DialDTMFDigits(subtype,callid,trunk,digits) is not working for me once I conference in the Aspect call from customer. I pass in the original trunk and the response is that it is not in the right state. (invalid state).

I am trying to provide soft phone capability. Rep calls customer. Rep puts the customer on-hold. Rep dials and plays a VRU message. Rep conferences the customer in. Now, we need to send a DTMF digit to VRU. This works when The VRU is dialed first without using the Aspect phone and the customer...

Let's say an agent is talking to the customer. At some point, the agent needs to play some questions and record the answers through VRU. Now, to minimize manual interventions, it is preferred to do this as automated as possible. What would be involved to write a CTI application to dial out to...