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  1. Tennis_Ace

    Agent ID is being logged out

    https://res.cloudinary.com/engineering-com/raw/upload/v1657619615/tips/Avaya_y9byfv.zip Above is the zip file of the logs and notes from the agent: I was in ACW and second time in Ready mode Avaya logged out well in ACW at 2:43pm. Avaya logged out in ready 2:46pm.
  2. Tennis_Ace

    Agent ID is being logged out

    May I email it to you?
  3. Tennis_Ace

    WAH Agents on Avaya one-X Software not hearing zip tone on Incoming calls

    We are all over the board with headsets from various Jabra, Plantronics, and others.
  4. Tennis_Ace

    Agent ID is being logged out

    We are having an issue only in one line of business where their agent id is getting logged out. Happens randomly and in various states. They could be on a call, could be sitting idly in aux or auto-in. No one is remotely logging these agents out. I have duplicated the extension and agent id of...
  5. Tennis_Ace

    WAH Agents on Avaya one-X Software not hearing zip tone on Incoming calls

    When agents were sent home due to the pandemic, they are not hearing tone on incoming calls. We tried this but it did not fix the issue: We had an issue where the Agents could not hear the zip tone with the Avaya One-X agent. We knew the tone worked on site, and focused on the client software...

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