Hello People,
Wondered whether or not anybody out there has been working on or with a Cisco IPCC, (i.e. CallManager+ICM+IP-IVR). We, (an I&CT consultancy company), have successfully implemented an IPCC for a Call Centre customer. It has provided them with the functionality that they require and...
Pelleg,
I was struggling to use their documentation pages \ .pdf files until I downloaded Acrobat 5.0. Simply moving around the page or flicking over to a new page took up 100 of the processor capacity until the Acrobat reader stopped responding! I then had to close both Explorer and Acrobat in...
Coming to the Lucent from an Aspect background and having had little exposure to the Lucent Definity ACD, what are the main differeneces when attempting to add a Lucent Definity to an existing Intelligent Call\Contact Manager platform? Plenty of experience of the I.C.M. (circa three years) but...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.