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Reason Codes : Can you disable unnamed reason codes?
Here is my scenario, I am only making use of 4 out of the 9 reason codes (1-4) and I don't want agents to be able to input a code which hasn't been configured both in the Reason Code Names table or in the CMS dictionary. In my testing I was able to use any of the unnamed codes and it would just...- Real_Anduril
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- Forum: Avaya: CM/Aura (Definity)
