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Mitel is known to be a rock steady system usually when issues like these occur it's nine times out of 10 the providers fault. By that I mean the service provider that's providing your connect to the pstn. I would always bark up their asses before I look into the phone system because 9 times out...

Remember to make backup copies of your system before making changes. Do a complete system backup. I cannot help you solve your problem but I will tell you to avoid More Problems by making backups. I can't stress it enough with anything made by NEC

Make sure that 550 call forwardings are correct as well things might still be forwarded to 550 that should actually be forwarded to zero those other forwardings

Also remember to check your day night settings because if your call forwardings are following One path for day they could be following a different

Also remember to check your day night settings because if your call forwardings are following One path for day they could be following a different path for night

You need to log into mailbox 0 and check it's prompts and recordings. Listen to the recordings in mailbox 0 and see what they say. I just wonder if somebody recorded the wrong thing in the wrong mailbox it could be remnants from somebody else working on the system before

If I'm not mistaken even if you erase a mailbox out of and then put it back it's still holds the prompt information or at least some of the old machines used to. You might want to erase that mailbox and then reset it up and go through all the prompts for that mailbox including the recordings and...

Of course that's only dependent upon whether or not you made some major changes before this event

I don't believe the mailbox has been hijacked but I do believe if you log into the voice prompt that allows you to edit and add and delete mailboxes you should be able to fix it from there don't go into form 19 or any of the voicemail forms just try to do it the old school way through the...

What happened before this issue occurred did you make any major programming changes? What were the symptoms that led up to this condition?

And remember that there's two zeros in the mitel. One of them's called operator 0 the other one's priority dialed zero. That could be where you're having an issue as well but I doubt it

If I was you I'd log into the back end of the voicemail box through the remote like 999 access to mailbox it's giving you trouble and change the extension back to what it's supposed to be the mailbox extension is wrong on the box itself. It's like a ringing destination or something like that...

Mitel sx-50 911 routing still dosent work after programing from pocket reference guide.

Thank you!

Can anybody tell me if the CP 10 and the cp20 use the same cards as far as Trunks and digital stations?

I can write the licensing for Moss

@coraltech I was hired in to work on NEC phone systems without any prior knowledge of nec. the only training I received on this equipment was through trial and error and also through some NEC training classes but none of them have ever said anything about this issue. I have heard rumors about it...

Sip trunking is not being used on either one of these systems it's just Legacy pots lines

I found the issue with the telephone system, the power supply has a bad capacitor that leaked its electrolytic fluid out and it destroyed the circuit board through a process we call corrosion.

The alarm light flashes four times red then one time green and all of the telephones within the system are dead. There's only six phones on the system. The system looks to have a minimum of four Co lines. I have tried a simple reboot does not help. I took the cover off and replaced the CMOS...