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  1. GrandmaBeth

    Holiday MOH

    I've uploaded a free public domain .wav file for some festive hold music over the holidays and there's a low level ticking sound that is just loud enough to be heard and distract from the nice tune I picked out. I've searched online and can't find any specs for hold music other than it needs to...
  2. GrandmaBeth

    Call Box Recommendations

    Can anyone recommend an outdoor call box that can withstand high humidity and heat? Right now I'm using a plain old analog slimline phone inside a weatherproof Ceeco box, but would like to replace the phone with something rugged and hardy. -Beth
  3. GrandmaBeth

    Installing New IP Phone Firmware

    Thanks gnrslash4life! Yes, my Pub is the tftp server. So relieved I can do this during working hours. Appreciate your input. -Beth
  4. GrandmaBeth

    Installing New IP Phone Firmware

    I need to install an updated version of firmware for my Cisco 8851 phones. As I understand it, I need to install the file to the Publisher, then restart the TFTP service for the Publisher, then repeat the same process or my 3 Subscribers. My question: can I do this during production hours...
  5. GrandmaBeth

    Cannot Open Cisco Agent Desktop UCCX 10.5

    I have a customer with a laptop who wants to be able to answer calls via the Contact Center. She's the boss, and all she has is a laptop, no pc. I've loaded the CAD program onto her laptop, but when I try to log in as an agent I get a licensing error message: "A licensing error has occurred...
  6. GrandmaBeth

    UCCX Call Queing Problem

    Callers have been complaining that they are "stuck in the queue". Some say that after they get to the "there are no callers ahead of you" message that at the next status message they get pushed back in the queue to there are 5 or 6 "callers ahead of you". There are only 2 CSQ's in one of my call...
  7. GrandmaBeth

    Stumper - Call forwards to a different extension

    Have you tried the Dialed Number Analyzer in the Cisco Serviceability? That tool has proven to be priceless to me when troubleshooting call flow and patterns. -Beth
  8. GrandmaBeth

    UCCX 10.6 Calls Not Queueing Properly

    Callers are complaining that there's one caller ahead of them, then it will jump to 5 or some other number, and their call gets bumped to the back of the line. For this call center, I have 1 Team, 1 Resource Group, 2 Contact Service Queues under the Team, and 2 Assigned Skills. Does anyone know...
  9. GrandmaBeth

    UCCX 10.6 - Calls Not Queueing Properly

    Callers are complaining that there's one caller ahead of them, then it will jump to 5 or some other number, and their call gets bumped to the back of the line. For this call center, I have 1 Team, 1 Resource Group, 2 Contact Service Queues under the Team, and 2 Assigned Skills. Does anyone know...
  10. GrandmaBeth

    Setting Up a Panic Button in CUCM 10.5

    Does anyone know where I can find some detailed info on setting up a panic button in CUCM 10.5 that calls out to the local Police Dept? Thanks in advance! -Beth

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