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  1. DocWoelle

    DTIC2 DIP-Switches ?

    Hello, I had a problem bringing up the DTIC2 online on an AOS installed in France. Although the DTIC2 was running perfectly in Germany and UK, it seemed to be impossible to have it online in France. Supervision is (defined by the provider) ETSI and all other parameters are configured correctly...
  2. DocWoelle

    Connecting an internal (Supervisor-) call to a CCT?

    I have to extend my answer: 1) the agent has to call the supervisor w/o using the external lines 2) the supervisor must not have the ability to know the number -> the agent must dial the number by himself
  3. DocWoelle

    Connecting an internal (Supervisor-) call to a CCT?

    No, this does not matter. The only important thing is: He must not use the external line 'cause we want to switch off the ability to place Public Network Calls.
  4. DocWoelle

    Connecting an internal (Supervisor-) call to a CCT?

    Hello, I have a problem which seems to be unsolvable. First, I will explain the environment and the main goal of the idea: a) An agent shall not be able to dial out by himself. If he wants to place an outgoing call, he has to call a supervisor (Profile: Supervisor 2) or teamleader (Profile...

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