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  1. biv343

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Interesting that Avaya finally came out with a patch for that. I had that issue almost a year ago, opened a case, got dragged through the wringer as is typical with them, and their answer was to reimage the server.
  2. biv343

    9508 Not booting on 9.0 system

    It's been a while since I've used digital phones. I would get sysmon running and enable file system, TFTP and HTTP filters. That should show you what the phone is looking for. You may have to reboot the system to get the phone to try the upgrade again. I wonder if the phones might have...
  3. biv343

    ASBCE upgrade from 8.1 to latest

    I haven't seen one of the Portwells in about 5 years. I used to dread having to work on it as it seemed to develop a mind of its own after logging into it, or maybe it was just underpowered. No remote worker needs at that site, which is one big advantage the Avaya SBCs have, but at the site in...
  4. biv343

    ERS3500 upgrade

    The 'ip address switch' command will bind the management IP to the management vlan if you're not in layer 3 mode. Devices not being able to talk to each other could just be the PVID not being set. It looks like vlan 20 is your management vlan, so it could be as simple as these CLI commands...
  5. biv343

    Customer doesn't believe abrupt power outage damaged equipment your thoughts

    Yes, small single doctor medical practices. I had a couple of those, but only one dentist office. It got to the point where we'd just say we weren't a good fit for them if someone hunted us down. Larger medical practices were never an issue - just the one doc shops who thought a new phone...
  6. biv343

    Customer doesn't believe abrupt power outage damaged equipment your thoughts

    Expansion module power supplies seem to be fragile things. I had around a dozen fail at various sites a couple years back. Nothing else died, just those power bricks. I consider those consumables. In the instances where I would provide and install a UPS, it would be labelled 'phone equipment...
  7. biv343

    Call Record SCN

    I'll give you a response that isn't generated via ChatGPT. You can do everything from a call recording standpoint on a networked system that you can do on the system which hosts voicemail pro once you switch the fire department system to centralized voicemail. You'd program a call record...
  8. biv343

    Avaya IPO Yealink BLF feature keys.

    Unless something has drastically changed with 3rd party SIP phones, you'll need an Avaya phone to be able to use the majority of programmable button features such as user buttons, group buttons, etc. You're pretty much stuck with what can be handled via shortcode, outside of features like...
  9. biv343

    Ip office cold start and power failure

    I had something similar a while back - random brownout alarms showing in sysmon followed by cold start messages. The customer had replaced the several months prior. After swapping the control unit, no more issues. That 500V2 was almost 12 years old at the time, so it had a good run.
  10. biv343

    VMPro OPUS Announcements to WAV

    There are options in the vmpro_settings.ini file that can be changed to not encrypt the recordings, or have them record in WAV instead of Opus, but I don't believe it will unencrypt whats already in place - it would just make sure new recordings are not encrypted.
  11. biv343

    Ring Central and Avaya

    I have minimal experience with either Ring Central/ACO, but the admin side looks fairly intuitive. All I can offer, based off Avaya's cloud strategy being all over the board over the past decade and their tendency to EOL cloud offerings on a whim, is why not go right to Ring Central and skip...
  12. biv343

    IP Office Application Server R12.1 Dell R240 NEW - losses ip addressing after a few days

    There was this bulletin about IP addresses defaulting, which doesn't look exactly like what you're experiencing, but it wouldn't be the first time an an issue was slightly different. I haven't touched 12.0 or 12.1 yet as those releases seemed to be rushed to market, even more than previous...
  13. biv343

    IP Office Migrating from Metal server to Virtual server

    When I did this in the past, I had the customer spin up a new server and ignited it with a temporary IP. I saved the IPO config and ran a full backup of voicemail. When we swapped, the customer unplugged the network cable from the physical server, I sent the config to the new virtual server...
  14. biv343

    IPO R11.1 is still supported?

    The 12.1 release notes say no future fixes for 11.1 and N-1, so I assume Avaya won't provide support for an 11.1 system, short of IPOSS hardware replacement and software entitlement. I'm not sure what the differences are between 12.0 and 12.1 short of a making a quick dot release for R12 so...
  15. biv343

    TIME TO LEAVE, TIME TO LIVE

    Enjoy your retirement Walter. I've got about 10 more years to go before I can say the same.
  16. biv343

    control unit with IPO SE license issue

    The past few times I've added an expansion system to an existing SE network, I had to restart the IPO service on the primary/secondary servers in order for the SCN line to the new expansion to go in service. Once that was done, the line was in service and the expansion checked out a license.
  17. biv343

    grace period

    The last couple times I've added expansion systems to a SE solution, I've had to restart the IP Office service on the primary server before the new expansion would get a license. That was on 11.0.4, not 11.1, so may not apply in your case.
  18. biv343

    Avaya 24 port POE switch

    While it should work, there's no telling what config it may have in it. If you have a Cisco style console cable, you should be able to access the serial port (9600-8-N-1) and see what the port config is, unless someone put a console port password on it. It would be pretty easy to switch port...
  19. biv343

    IPO Rls 12.1 Latest Updates

    So they're jumping right to 12.1 instead of releasing service packs for 12.0? Guessing its a ploy to be able to say anything 11.X is unsupported.? I'm just starting to get the few systems left in my patch up to 11.1. I'm not too concerned with Avaya support short of hardware replacements -...
  20. biv343

    We need technical support migrating Avaya IP Office SE from physical server to VM

    My experience was the same as derfloh. A full backup of the system did not want to restore for me, but I had the system configs and a full backup of VM Pro to work with. I had the customer spin up a new VM with a temporary IP address, then I ignited it with the proper role. Restore the...

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