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got it! I will try and learn how to tftp into them and reset the password. thx

I completely misspoke earlier. when I try and CRAFT into them, they just keep resetting or rebooting. thx

Thanks! I was able to get into it last night by downloading Element Manager from the Internet. I could not get into it trying to download from BCM with Java 8 freshly installed. I kept getting file not Found era. Thanks for all the help though

I have several BCM50 units that I am trying to verify the configurations on and I am having a blast trying to get into them. I have gotten to welcome to BCM50 but when I try and launch Element Manager, it states use Application Launcher. I have no clue what that is but when I put this info in a...

I take them completely off the system and just power them up and they still will not let me craft into them to change any settings. Not using a DHCP Server other than the IPO when they are connected to it. Usually the Phones power up and go to Admin screen but these go straight to Discover and...

I have several J179 Phones on my test bench that are coming up in Discover mode with an IP address. I craft into them and default them and they come up the same way. I do not have them on an IP office but when I put them on an upgraded 9.0 they still do the same. Any thoughts are greatly...

Thanks, but I am beyond those steps and when it reboots it does not default to Factory. I then try and intercept the startup by going into ZTP but the default password will not work to allow me to intercept the reboot or startup. thx

Hi! I have several Polycom VVX 350 Phones that needs to be re-provisioned and software updated, however I do not know the old password and the MAC Address will not default the Phone. even when the Phone reboots after entering the MAC address and I hit cancel again to go to ZTP and disable, it...

I am trying to see if someone is available today to give Tech support around 1:15Central Standard Time for DID's, AA and Building Users in an IP Office 11.1? thx

I have an IPO 11.1 that I am adding DID numbers to it. They are ranging from 2000, 3000, 5000, 6000 and 7000 series numbers. would this affect the AA Attendant Tree any? I wanted Sequential but the carrier stated that they were not available. thx

I have an environment with an IPO 11.1.3 with 30+ Phones Set up with DHCP Client. (It was like that out of box so I left it that way) I have IPO Lan 1 connected to my POE with all of the Phones. I have 3 J169's Connected through one of their switches and a Patch cable in the switch room to my...

Thanks! I will load newer version software.

Trying to login to Manager 11.1 VIA LAN and Manager sees the System but it is Grayed out and I cannot check the box to select the system. Using 11.0.4... Software and System is 11.1. I can get in VIA Web Manager. Any thoughts or Help is greatly appreciated. thx

Thanks Shaun for your response. I never formatted the SD card, but I just copied and pasted the Licenses into notes and tried to paste them back in and that one gave me an error message. please advise! thx

I have an Avaya IP Office V2 9.1 with "Virtual Avaya Legacy Softphone" licenses but were not in characters in the license folder but in the exact words shown in quotations. When I try and add that back to the System, it tells me that there are not enough characters or gives me an error message...

Thanks

Hi all! I am needing Tech Support on programming DID's, SIP Channels, Hunt Groups and Voicemail with Twinning on an Avaya IP Office 11.0 or 11.1 System. I will have an Install date by tomorrow but wanted to know pricing and availability please. thx

Hi all! I have a customer Migrating to an IP 500 that currently has 8 analog lines and are converting to 8 SIP Channels with 40 DID's. (Want to do away with the analog lines altogether) They want to Keep at least two or three of their existing Phone numbers that are published already. How would...

It ended up being a bad processor module. (MCP) thx

thx