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Thank you very much, I just found out who our provider is. I'm going to contact them on Monday.

Thank you for your reply, I kind of figured that I would need access to some sort of api, I'm new to programming and implementation with phone systems, so I'm learning as I go. Any idea on how I could get my hands on the Mitai api, I've contacted Mitel, but they told me to contact my provider...

I just did some more research, it seems the information I'm looking for is ACD real-time data reporting, I've found to access this, I need to use the port 15373. Well after I telnet on port 15373, I see information that I have no idea how to read. It looks like this: ☻47T134635P902 *1224 00♥...

I'm not needing to print this information (which was why I tried the approach of using telnet to see the data), I'm simply wanting to record the information to a designated mysql database table. With what I have right now my node.js script records the information to the database once the call is...

SMDR Real Time Reporting is enabled. If I telnet into the system on port 1752, and watch calls as they come in, the call will show as soon it is received, but when someone answers the call, it doesn't show the phone login information until after the duration of the call (call complete). Unless...

I have an in-house node.js script that I wrote for my company to pipe SMDR data (date, time, duration, phone number, and phone login) from the phone system from port '1752' and log call information to a mysql database. This call log information is only piped in when a call is complete. Is there...