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Greetings Mitel Gurus; We are having a strange problem occurring and I need any help/advice out there. I can't tell anyone exactly how long this has been going on (don't know how long users have been ignoring it), but for a while now we have been experiencing a re-occurring (but ridiculously...

RA - when the callers get "cut off", they can back and can now leave a full message or the get the user and tell her it happened. She reported that it happened again after if deleted and rebuilt her phone and voicemail box. Kwb - no, she does not change her greetings. Just about never.

I didn't mean to post in the Nortel Forum. Thanks for bringing it to my attention.

Greetings: Here is the issue I am dealing with.... I have a user who will go to check her voicemail and the messages are cut off or about 2 secs long. She reported this before, where we deleted her voicemail box and built her a new on the same extension. Problem went away for a week or so and...

Greetings: Here is the issue I am dealing with.... I have a user who will go to check her voicemail and the messages are cut off or about 2 secs long. She reported this before, where we deleted her voicemail box and built her a new on the same extension. Problem went away for a week or so and...

JH55407 - First I want to apologize for a late response to you and want to thank for responding. I tried your suggestion and it did not work. We did have to have the telco company that service our Mitel come out for another unrelated issued, so I asked them. First question they asked was what...

Greetings Mitel Gurus. I am new to Mitel, worked with Avaya/Nortel PBX systems. I have a phone where the VMI light will not turn off. The user stated that she did not have any voicemails (new/old/saved). The display screen on the Inter-Tel 8622 phone states "No Messages" and when she called into...

The phone was built on a clean TN. I am 100% positive that the TN is not in use by any other phone. My co-worker, who is experiencing the same issue on a different machine, built yet another softphone on completely different clean, unused TN, programmed the softphone on his laptop with the new...

yykroon - I used my softphone over a wireless connection at one of our sister locations on their network without issue this past Monday. FYI

Also, I installed a softphone onto a virtual WIN 7 machine, 4GBs RAM just this morning. Programmed a working TN on it. Opened as many different software windows, multiple tabs of Chrome & IE and could not replicate the problem the other 2 users saw.

Connect SVC Node 1000 TN:152.0_4_16 Terminal manager Connect Reason: Duplicate Forwarding He does not have the softphone installed on multiple machines, just the one & the TN is not programmed onto another phone. We have a whopping 10 softphones programmed and installed on machines. We do...

What is required for your phones to dial an outside line? I noticed that your FLEN is set to 0. Your system doesn't know how many digits to dial for 911... Here is an example of ours for our TX location... SPN 1039911 FLEN 7 ITOH NO CLTP NATL RLI 57 SDRR NONE ITEI NONE I think you may need a...

To update this post, the user has a HP Pavilion Laptop with a 2.16GHz Intel Pentium N3540 Processor (boost up to 2.66GHz), 4GB RM, WIN 8.1 Since WIN8.1 requires 2GBs to run, leaving 2GBs for the rest of the laptop. While the softphone most likely doesn't require a lot of RAM by itself, I am...

Hello everyone, I have a remote user that called in (cell) reporting that his softphone is spontaneously dropping calls and it will quickly flash a message when sitting idle. So quickly, that it takes two, three, or more times to try to put together the message. It appears that our signaling...

thanks.. I will do just that.

Hello everyone, I have a remote user that called in (cell) reporting that his softphone is spontaneously dropping calls and it will quickly flash a message when sitting idle. So quickly, that it takes two, three, or more times to try to put together the message. It appears that our signaling...

KCFLHRC, thanks for the info. After you brought that up, we looked through some Avaya books. On the web, it can be found here: http://downloads.avaya.com/css/P8/documents/100119577 in chapter 5 (it's in Chapter 4 in the 2010 release). We have programmed the phone & tested it. I appreciate the help.

You may want to upgrade IE at least to 8 or 9. I currently use CallPilot Mgr with IE 11, but have to run it in compatibility mode.

Again, thanks to everyone for the replies. I have found out that this is not an option with the Meridian CS1000 PBX. The option is available with an IP Office type PBX. We are currently exploring using Avaya IP Office & will implement it probably within a year.

trvlr1: I used your suggestion on my desktop phone & what the user wants is that if he is having a conversation with someone, to be able to press a button to ignore the call temporarily and have it go to voice mail. When I tried your suggestion on my phone, it forwarded the phone but the current...