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All the Polycom sets are DID extensions. The sites having the issue with 1.9Ghz sets use local PSTN trunks. The customer has an interoffice calling network using SIP as the protocol utilzing NRS servers to direct traffic (currently migrating to session managers). None of the calls encountering...

Our group controls DN assignments. None of the analog extensions on these sets appear on any digital TN. It seems, the only common factors are the set in question is only the Polycom Soundstation 2W 1.9Ghz and that the set is connected to an analog line off a CS1000 system. No issues with any...

I have tried C6A and C6D and no difference. What makes it more weird is when the call is mysteriously conferenced in with 0, other participants are not placed on hold. Everyone on the call inside or outside can here the ringing.

Some sites are CS1000E (running succession 7.5) where other are CS1000M-SG (running succession 7.5). The analog card part #'s that have Polycom sets on them are NT8D09AK (rls 5, 8 or 10) and NT8D09BB (rls 2). The DNB for 0 shows it as an ACDN with NCFW to 7700. If I dial 7700 it rings no...

I agree, very strange. I have Avaya and Polycom stomped on this one. I even provided threads of others having the same problem (i.e. thread798-1693749 and thread798-1719068). What surpised me is Polycom has stated no other customers have reported this problem even though one the threads stated...

Hi, since the fall of 2013 we have purchased a number of Polycom Soundstation 2W (1.9 Ghz) sets at various locations across Ontario and have encountered the same issue with all of them. The sets are using a analog line off a CS1000 PBX system and during a conference call, 50% of the calls...