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I forgot to mention that it was OK when we were on MCD 4.2 - we just upgraded to MCD 5.0 SP2 and are now getting this weird error.

Have you ever come across a problem when calling out the phone says Error but this only happens if the extension is set to Privacy in the Telephone Directory? For example we have a Featurenet. They dial numbers such as 70002556. When the phone number they are calling from is set to Privacy it...

For some reason our Contact Centre Client does not display the caller ID when the agent receives an ACD call. Instead it displays the path reporting number. We are running 5.5 SP3. Can anyone shed any light? Thanks

Thanks. I had a look at our COS for the calling device (64) and the Auto Camp-on timer is already set to zero. I also checked the COS for the device that it is ringing on and that is set to zero. Any ideas?

Is it possible to disable the call waiting function? When I say Call Waiting I mean when your on the phone and someone calls you and it comes up Call Waiting.

The emergency message is in the event of a fire evacuation or something similar. As you say you would think they would hang up but they don't, they carry on queueing.

Hi, Could someone tell me how to cut the caller off once they have heard our emergency message when our ports are set to emergency mode? The just carry on queueing and it makes the call centre stats look bad. Thanks

I think I have found the problem. All our ACD paths play a RAD message that is repeated every 10 seconds while the caller is waiting. In the Maintenace logs it kept saying that RAD message failed to play. For some reason in the COS of this RAD message the option for "Recorded Anoucement...

Yes, between two IP sets with no TDM trunking. I will certainly give Wireshark a try and track it through. Thanks

Thanks for the info. Unfortunately I have no way of recreating the fault it would be down to pure luck. However I will certainly give your method a try. Thanks

All our phone traffic is on a seperate VLAN (101) to our data VLAN (2). How would I go about troubleshooting/checking E2T/DSP resources? Thanks

Update: I thought it was only external calls to the ACD paths. However someone just called an ACD path internally and the call was answered by the agent but the caller could not hear the agent at all.

I'm beginning to think it is to do with the software version of the 3300 as it is since we upgraded to a MXe on version 9.0 It only happens on ACD paths too.

2 PRI's attached via 2 NSU's connected to 3300MXe 9.0 UR2. Interesting that you have the same problem or similiar. Our agents are saying that they can hear the caller but the caller can't hear them. We use the the Intelligent Queue (5.5) and Contact Centre Management (5.5 SP2). Not sure if you...

Since we had our new Mitel 3300 MXe we've been having a lot of silent calls where the caller can't hear what the agent is saying. However the agent can hear the customer. We are running 9.0 UR2 on the 3300. It appears to be only calls that go through an ACD queue that get the problem. We get...