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Nick, This system appears to be under service. I'd like to suggest you open a support ticket with E-MetroTel. These phones shouldn't act like that. Give us a chance to look at the system to see what's going on. pnp

One other thing we have learned is that this only occurs when using two Nortel devices to call into the bridge. If a sip Device is used the recordings are correct

Just a heads up - we are testing Avaya 9504 and 9508 phones connected to the UCX through our DSM16p product. Now you have an Optional migration path for your Avaya Customers. Same ease of administration and simple licensing that you expect from and get with the UCx product line.

Good Catch, mfjim. You are correct. The file is actually there, just under a different Destination. We have opened two jira's to correct this. One to correct the Destination when the call is a conference bridge and the other jira is to correct the filename that is used for the other bridge...

...test, but if you can test all the channels then at least you can sleep well knowing all channels tested good. You might ask the customer to press 9*9 from any phone to stamp the log when this occurs. This may expose a pattern where it occurs at a particular time of day or on one nxx and not...

OK, after much hair pulling and loss of sleep we have finally been able to implement the Volume Control on the Nortel 2033 Conference Phone. This is only available on UCx Rls 5.0. Please update your system and retest.

...type the command 'sip show peers' you will see the extension number and if it is registered you will see the ip address. if it is registered dial *65 on the device and see what extension is spoken to you. Does it match what you expect? I suspect it won't show as registered. Now I would...

We have gone GA with the latest release of our UCx server software. Here are a couple of highlights: USB Install - This allows you to upgrade from previous UCX releases or to install UCx on customer owned hardware. Hardware Independence - You can install the UCx software on any platform that...

Navigate to the Reports/Extensions Overview page This GUI page will display the ports used by the voice terminals on a ucx dgh

Thanks, I do appreciate it. RLS 5 will support this gateway and the phones that attach to it

Hey Guys, I'm trying to locate the firmware for a Nortel 2245 wifi gateway. this is the device that handles the 2210 and 2211 wifi sets. Any help or advice would be appreciated. pnp

Alan, As the Ucxguy alluded to, make sure you have the ports forwarded. I duplicated this in the lab by removing the port forward rules for 10000-13999

Best thing I can suggest is to contact sales at E-MetroTel and they can setup a demonstration of this WebRTC technology for you. The number to call is 214.556.5917 dial x538 for sales.

No Transfers are impacted, this just restricts what external callers have access to.

I stand corrected. The client supports 120 buttons not 108. Combining the features of the WebClient and the unique features available on our UCx server such as Shared Call Appearances and the Call Join feature we can pretty much emulate 90% of the functionality of the M1250/2250 Console. Get...

...section. The field is labeled: "Disallow Transfers for Inbound Callers" and it defaults to TRUE, which prevents an external inbound caller from dialing *2 To override this behavior set this to FALSE. These fixes will be available through our Software Update later today (April, 20, 2016).

I've used this on my android LG device (phone with a touchscreen on 4GLTE network) with the Chrome Browser and it works nicely. I use it when i am away from my physical phone. I hot desk into my webclient when i'm mobile and then i hot desk back into my physical phone when i get back to the...

One option is to use our new WebRTC Client. It can go to 108 buttons. It can run on anything supporting Chrome Browser http://www.emetrotel.com/webrtc-client

We should have this addressed within 48 hours.