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ContactStore not recording incoming calls for certain users
Sorry for the late response and thanks all for replying. Just to update this for reference and close it off, I checked System Status and there were no collisions reported, however I took hairlesssupportmonkey's simple but effective advice and just deleted and recreated the users. No idea why...- stephenprice
- Post #7
- Forum: Avaya: IP Office
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ContactStore not recording incoming calls for certain users
Hi, thanks for replying. We have Contact Store 7.8.16, IP Office 5.0.18 and Voicemail Pro 5.0.25. We have 14 voicemail channels and 14 lines, so we shouldn't normally run out of channels. It's also consistently happening to just two users as well, so I'm assuming it's unlikely to be a lack of...- stephenprice
- Post #3
- Forum: Avaya: IP Office
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ContactStore not recording incoming calls for certain users
Hi. We have Voicemail Pro and ContactStore, and all seemed to be working fine except that we've recently noticed that certain calls are not being recorded and entered into the ContactStore, despite the system being configured to record them. I've narrowed the issue down to two users. Their...- stephenprice
- Thread
- Replies: 7
- Forum: Avaya: IP Office
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FTP server uploads with ISA server 2004
In case you haven't yet found a solution: In ISA Server 2004, under Firewall Policy, locate the rule which allows FTP Outbound Access (defaults to "SBS FTP Outbound Access Rule" on my SBS machine). Right click and select Configure FTP. Uncheck the Read Only option, which will then allow FTP...- stephenprice
- Post #6
- Forum: Security, hacker detection & forensics
