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I have an issue with Equinox currently where I have no Presence or Contacts when using Equinox remotely. Everything voice related is working correctly, I can make and receive calls to/from the IPO. However I have a Red Triangle in the top right stating "Access to Avaya Equinox contacts is...

I'm putting this one out there again in the hope someone has some advice or assistance to offer. I am trying to configure Twilio SIP trunks on an IP500 V10. I have got inbound but no outbound currently. Does anyone on here have experience with Twilio? If so I could really with some help...

Thanks for your help chaps, much appreciated. It appears that Intelepeer may be a little out of our customers price range; they only require 10 DDIs and 3 trunks and Intelepeer's minimum spend is $250. So I am back on the market for a suitable provider. I have got an account with Twillio and...

Hi Guys, I am currently in the throws of trying to configure some Twilio SIPs on an IP 500 with not much luck(outbound calls are causing me an issue). I am not committed to using Twilio currently. So wanted to put the feelers out for SIPs that work well with an IP 500. They need to be actual...

Thank you, I have managed to get inbound working however I'm still working on outbound. It is proving to be fairly tricky! Any information you can find would help massively!

I have configured them as per the information I have been able to get from various other US SIP providers. I have plenty of experience setting up Gamma SIP trunks and also Voiceflex. However the configuration of these trunks seems slightly different. I'm struggling to find any configuration...

Hi Guys Does anyone have any experience setting up Twilio SIPs with an IP500V2? I have seached the internet but I'm unable to find any guides or real information on the configuration of the SIP Line. Any help would be appreciated.

Hi Guys I have a customer running a HiPath 3500 V9(old and unsupported I know). They are getting an error when trying to log in which states "Error while loading the local data of the login'JEOL'. Please contact your local administrator". I have checked on a few other machines and they log in...

Hi Guys I have unfortunately had a customer that were victims of toll fraud. I wanted to see if anyone else has been hit with this or can give any advice to try and locate the way in which the dirty scoundrels managed to do it. It is an IP office using SIP, the WAN is connected to a managed...

Hi Guys I have a customer that are having issues with their handsets intermittently not showing the call timers when making outbound calls. They are using a mixture of 9620 and 9608 handsets but the issue seem to be only with the 9608 handsets. I have exhausted all of my ideas on what it could...

I will give port 69 a try and see if it helps at all. It's worth a shot. The customer has re-purposed V1 kits they had from closed sites so SD card won't be an issue. But then again I will have to deal with the digital handsets needing firmware upgrades from a non-existent Manager PC. Or the...

The router is a network managed router and as such they won't allow all ports to be opened even if it is only from one source WAN. Which is frustrating! If we had control of the router I wouldn't be having this issue and thus why I wanted to see if anyone knew the specific ports I needed open...

The port forwarding is locked down to our WAN IP address only through a managed router. So I have no concerns about security. There is the worry about remote upgrades failing, however I have completed countless upgrades via VPN or Dial up so I have faith in the IPO not falling over.

I am trying to upgrade an IP500 remotely via port forwarding however it keeps on failing. I have so far opened the following ports however no joy as of yet: 50798 50794 50802 50804 50805 50812 50813 I know Avaya don't officially support this but there must have been someone out there that has...

Hi Guys I'm just about to install a CXI MCD 4.1 on a site. The customer has a web conferencing suite that requires 5 analogue extensions to operate. They currently have an Asterix system and they use a 6 port Linksys ATA to convert the analogue to IP. Having never come across this type of...

The URI is programmed to use internal Data in all sections. And the CLI is configured in the User/SIP section. The CLIP work fine for UK calls but not for international, it displays "anonymous". Gamma have told me in order for international carriers to display the CLI the PAI needs to be...

Have you guys tried www.ipofficeinfo.com ? It is a mirror of the Avaya support site but seems to have less issues I've found.

I have several systems in the field using Gamma SIP trunks. They all seem to be having an issue displaying their CLI when calling any international party. I have spoken to Gamma who have informed me that they need to see the P asserted ID in the header. I have tried turning this on in the SIP...