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thanks for all of the ideas. i added the extensions to the main menu where you can direct dial the extensions inside VM Pro and it works now

they can dial to any extension at any site and can make outgoing calls just cannot receiving incoming calls through the auto attendant. they are not set up with a DID so they have to get their outside calls through the auto attendant. any ideas on what to check?

is there no way to make this work the way that it is setup?

sometimes when this happens you can delete the extension and the user and then re add and it works. maybe not the best way but it has worked for me

I have just setup 2 new users on a system running version 7 on ip office. they are able to dial out externally and dial internally but are unable to receive calls from the outside. they are setup on an ip office box at one site and are at a different site. That site has an ip office box as...