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I did bring in a new Doorphone when i thought i had a bad Doorphone. the new Doorphone is an Avaya BST Doorphone. Still having issues. The Latest Patch is BCM450.R600.SU.System-003.201101

Are there any known issues related to Doorphones on a BCM 450 R6? I have a customer that upgraded from a Norstar MISC to a BCM 450 R6. They had 4 Doorphones in place before the upgrade that were working. I'm now experiencing the Doorphones working periodically. They appear to work once after...

these voice prompts that are "voice mail Betty" are not recordable. i undersdtand what you are saying Phonetech9774. i don't think that is the issue, b/c after the # key is pressed in AA for company directory "voice Mail Betty" is suppose to come on giving instruction on what do. everything is...

never seen this before. Voice Mail is acting funny. when AA answers and the greeting plays, the can messages do not play such as when you hit the # key for company directory. you do not hear voice mail betty come on and instruct the caller to dial by name, but if you know what to do, you can...

I am having a problem with desktop messaging I tested the other day to see it happen when a messages is left in voice mailbox the red light comes on but goes right back off because mail is delivered to email/vmail box & marked as read as soon as it arrives my suggestion was to uninstall &...

sorry wrong forum. this is a call pilot 150 on a MICS.

I am having a problem with desktop messaging I tested the other day to see it happen when a messages is left in voice mailbox the red light comes on but goes right back off because mail is delivered to email/vmail box & marked as read as soon as it arrives my suggestion was to uninstall &...

after looking closer, it looks like you are using CP interface, therefore you would use 808. if you are using NVM interface then you would use 99. hope this helps.

what user interface are they using? (CP or NVM)

Thanks 56BelAir, i guess i was trying to make things harder than it had to be. this was a quick and simple fix, works great! Thanks!

I've got site A (BCM50r2.0) VoIP trunking to Site B (BCM50r3.0). Site A has a PRI and site B does not have any telco service at all. Site B dials out through site A's PRI. I am having trouble setting up a DID to land on an extension at site B. I've got the DID(1875) set up as a destination code...

i learned that it only works on a 450.

can anyone explain or point me in the specific direction to find out how to use the template heading under sets in the element manager. i'm trying to set up a bunch of users and thought this may be a faster and easier way to do it.

thanks i will give it a try.

is it possible to reset the installer password w/o doing a startup on a MICS? Please help

thanks everyone for the help!

cook1082, i have looked at all docs. can not seem to locate them, must not be looking in right place. do you know which docs they are found in? thanks emillysdad, but i would like to be able to find the docs on this.

does anyone know how to reset a BCM 50 by using admin button(reset) on front of main unit? what is the specified time to press button during start up? i took a box over that the password has been lost.

I have a 4.0 that is getting an alarm every minute on the minute with an alarm 326 "core telephony-slip under flow". telco is claiming they're good on their end. I've got many of these boxes out there with the same config on the DTM with no issues to speak of. The DTM is set to primary. No loss...

You can go to Valcom.com and download Docs for that particular unit.