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  1. Bighead32

    DID incoming number not going to the correct mailbox

    The mailbox appears to be correctly initialized. When I dial extension 229 I get the name that was recorded by the mailbox user, but when I dial her DID I get the General Delivery Mailbox. The phone does ring when I dial the DID number and it works correctly if answered. It just goes to the...
  2. Bighead32

    DID incoming number not going to the correct mailbox

    Extension 229 has a target line of 262. The incoming calls are ringing the phone, the call just goes to the General mailbox when no one is there to answer so I think my DID setup is correct. Do I just need to get the prime set configured correctly? On all the phones that are working correctly...
  3. Bighead32

    DID incoming number not going to the correct mailbox

    Sorry but I can't find exactly what you are describing. I'm attaching a screenshot of my target line. My version of BCM may be different. Please look this over and see if you see anything wrong. Thanks again for the help.http://www.mediafire.com/?byj23y7vth2amy7
  4. Bighead32

    DID incoming number not going to the correct mailbox

    Thanks for the suggestion. Can you tell me where to find this? I am very new to the system.
  5. Bighead32

    DID incoming number not going to the correct mailbox

    I am a new administrator of a Nortel BCM 400 system. I am an IT guy but this is my first phone system. I have three DID lines that are not going to the correct mailbox. When I dial the extension internally the correct mailbox answers, but when I dial the DID number the call goes to the General...

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