I'm still not explaining this very well. First of all, I'm using Crystal 10 with an ODBC link to Remedy, using a crosstab set up.
My parameter values are [DateStart] and [DateEnd]. Works fine.
Then I have all the technicians grouped with totals as follows:
Assigned 14
Pending 1...
My apologies, getting so tired of this report. I am using grouping, it is generated by dates in a parameter values, start and end. Each section: Assigned, Pending, Resolved, etc. are counted for the month and then totaled by region.
Okay, let's try this again. Frustration level has come down to a 7.
I am creating a report using an ODBC link to Remedy ARSystem, which actually has another connect to DB2 for part of data which really does not affect the data I use. I have a parameter value to get records for specific...
This is my problem:
I'm trying to run a Crystal 10 report on our helpdesk tickets. The report runs great for the parameter values requested, etc., but my manager decided he wanted to have the CST techs (East, West, etc.) numbers added and combined in the Regional (headquarters - Eastern, etc.)...
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