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  1. ppaacciiffiicchhyyddrroo

    Configure Micollab client to be ACD agent

    Thanks all for your respond. Below are the steps I believe I will try to configure hotdesk soft phone: 1. Configure extension with Device Type of IP 5020 or 5220 (will use Minet protocol which is required for ACD). Currently it have been setup as UC Endpoint for normal soft phone only 2. tick...
  2. ppaacciiffiicchhyyddrroo

    Configure Micollab client to be ACD agent

    Thanks Jpruder In this instance I would like to trial that as well Do you mind sharing steps that you configure the hotdesk agent? sorry not an expertise from mitel
  3. ppaacciiffiicchhyyddrroo

    Configure Micollab client to be ACD agent

    Thanks for your respond I believe for now is traditional only but can I check with you that the hot desk agent is different setup? Can you please let me know a bit more detail of what steps you use to configure? My vendor recommend to use 5020 5220 device type?
  4. ppaacciiffiicchhyyddrroo

    Configure Micollab client to be ACD agent

    Hi all Just wonder if you can help, I have been assigned task to configure our Micollab client to become ACD agent 1. first about license, with the extension (UC endpoint device type) that is using Micollab, the ACD Enabled option is grey out. This option is only available if I set device type...

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