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Bubble727, thanks, that's the plan. But good to know it resolved the issue.

Hi janni78, 'Send redirecting number' is not checked, so not bothered with this. Thanks again for you help. Going down the suggested upgrade and retest route.

Thanks for all your help Janni78. Will get the upgrade, check if it is still an issue and then contact Avaya support - looks like it is plan B for the Xmas break (not that I have a plan B .....)

Tried your other test by putting the HG (698) in the ICR and same result, calling the incoming line does not forward to mobile. If i put the dummy extn on the ICR then it does call the mobile .....

'Supports Partial Rerouting' is unchecked in the PRI configuration - should it be checked? Attached is the log when dialing the 705 extn directly. http://files.engineering.com/getfile.aspx?folder=7a3ec487-53c5-4f45-b705-e2b4924e6aff&file=201612125933.log...

Hi Janni78, Am in the UK ...... Dialing the dummy extension 705 correctly forwards the call to the mobile so I think the number is OK (with the leading zero), its only when I call the group 698 containing the dummy extension 705 its not forwarded. If i replace the mobile number with an...

Hi janni78, For clarity, the 01618882585 number in this log is the DDI for my extn (205)

Hi janni78 I have attached the log, as you correct determined am working off site today so calling from Avaya Mobile App twinned with my desk extension 205. Scenario same as before: Call group 698 from extn 205. Group 698 has one dummy extension (705) with unconditional forward to mobile...

Thanks janni78, any advice you can give would be gratefully received. Here's the log, scenario was extn 205 calling group 698. Group 698 has one user (purely for testing) which is a dummy extn 705 with unconditional forwarding to a mobile number. I have highlighted the relevant section in red...

Ok, Tested as follows: System Telephony Inhibit flag unchecked Test 1 One dummy user (Extn 705) that has unconditional forwarding set to internal extension 308. One call group (698) with one user (705) defined. Voice mail on call group and user off. Ring Mode set to sequential. Dial 698 (from...

Inhibit switch is off Pretty sure provider isn't blocking as we had them take the block off when the system went in, but will check the logs just in case.

Thanks Janni78, I have got 'Forward on Hunt Group' set and group is set to sequential. Added a bit more to the original post: Setting up the 701 dummy extension to forward to an internal extension and adding it to the call group works. E.g. Extn 701 Unconditional forwarding to 308 and add...

Anyone point me in the right direction. Trying to setup hunt group that will call list of external numbers. Set up dummy extension for each external number and calling the dummy extension number correctly calls the external number (call forwarding set to unconditional on the dummy extension)...