Sorry for the extremely late response to this, other work came up and I wasn't able to look into this issue.
Basically OzzieGeorge's suggestion I check out that thread proved fruitful. Resetting the line has resolved the problem.
Thanks very much for your help everyone!
Normally on our phone system when an external call comes in if it is not picked up in five rings and there are no forwards set on the phone the call goes to the operator pool. This works fine for all our extensions except one.
On this extension calls from external lines will ring forever...
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