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OK Guys, I have double checked everything...created new users on the local server and tried a Symposium administrator user, but still get the login failure error. I have now double checked my ODBC config with the config that is actually on the symposium server itself and this is all the same...

Have you looked at Skillset priorities and agent priorities within the skillset for the agents. Increase call priority if Calls waiting exceeds or agents available less than x. Alternativerly have you thought about going to a second level application if the agents available fall below the...

I have found issues with the scripting that you have to re duplicate the command by sending it round in a loop to get it to re trigger the event, as such I have repeated the command using the good old copy and paste and put a longer delay in so as not to have to put to many duplicate commands in...

MJ I have done all of this and double checked it, but to no avail. If you have an email, I will send you a word doc with the screen shot, to see if you can see anything else I am doing wrong, as at the moment, I belive I am doing what the book and other users as have said I should do to make...

Thank you for this advise. I tried this and set up a new user on the server, but it comes back with exactly the same error!

Help! I have been trying to connect to the Symposium Sybase DBS. I have installed the standalone Sybase driver and used the DSEdit Utility to try and configure the source location. Whilst when I go into ODBC and configure this and then test the connection, it looks OK, until it comes back...