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Hello, Background: We're running Aloha 6.4 something or other. Under security in store settings, we have the employee number digit requirement set to "3" The issue: Last night a manager was entering a new employee and mistakenly assigned them a 4 digit number. The record was saved. When they...

Thanks Coorsman. I just double checked the hardware settings on the Aloha side. I didn't change them when I switched out the printer- assumed the previous one was set up as a U200 (since that's what it was) and when the U220 seemed to be fine I never went back and double checked. Turns out it...

Hello, I'm actually not certain if this is a POS issue or a hardware issue. Two nights ago our kitchen printer (Epson U200) died (actually was pushed off the shelf). I switched it out for a Epson U220. Seemed to work fine. Yay. Then last night I got a message that the new U220 printer had...

Hello, Thanks for the help! That did work. And for anyone else with a similar problem who stumbles across this post, we learned that in this version of aloha field 19 is the authorization code field. For some reason an authorization code was sent back to our system with a "+" in the middle...

Hello, I am trying to help a restaurant resolve a batch fail problem they had last night. The batch failed and popped up error details of record #43, field 19, error E. No one here knows the EDC system well, and since they are using an older version I'm having trouble even finding an customer...