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  1. kestral321

    BCM50 Skillset Busy Tone when Agents Unavailable

    Good Morning, I am currently trying to configure our new BCM50 to work as our old Meridian Option 11 does. Simply i need to present busy tone to the customer if all agents are on a call / unavailable (logged out/ make set busy). On the meridian we could just set a limit on the ACD Queue's CDN...

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