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I have a Partner ACS R6 connected to a Partner Mail. The site is configured as a key system, all outside lines appear on all phones. They have only been using the default mailbox for a night answer. We added 3 new lines to the site, added those lines to all the phones and made them ring...

I added some phone lines at one of our offices and sent a tech to punch them down and add them for DIDs on some existing extensions. The tech added the buttons as trunks. The site is complaining about no VM or rollover. How do I set these DIDs up on existing extension so that they use the VM...

I want to thank you all very much for your help. I was able to accomplish what I wanted with your help. Thank you again

I made a mistake, Merlin Mail not Merlin Messaging. How do I change the status of the mailbox to no phone?

I have an employee who is changing offices and wants to leave a message in the old office for a couple months. I want to take the extension off the phone set and assign it to VM only and then put a different extension on the phone set. Where can I find a "how to" on this? Merlin in R7 v11 with...

I am sure that what you recommend would give me the incoming phone number in the SMDR record. It is not my goal to capture the incoming number. First all my extensions are four digit. The eCAS software reports that all incoming calls are on the console which is also in Group 771 (maybe a group...

I have a Merlin Legend R7 v9 that reports all incoming calls at extension 771. The outbound calls are reporting correctly. From my research it seems to be a problem with groups (771)and the attendant. I want the inbound calls to report the station they were transfered to. I'm a computer guy that...