Bill,
You have to determine the pilot number to that call group (as you state). This will allow you to determine if the callers land into a VDN, then vector, or directly into a hunt group (split/skill).
Also do these agent have to login to their phones to take calls?
Lets say the customers...
Problem: Intermittent audio crackle, breakdown, when streaming audio/video via web, listening to cd, or just windows .wav files playing. This crackle will happen on the built-in speakers or via the headset.
Running Windows Vista Home Premium Service Pack 1 (SP1)
on my HP Pavilion dv9700...
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